Printers (Xerox) in UT buildings: print/scan/copy | Service Portal (2024)

• Costs for printing/copying - in printing units

  	simplex	simplex	duplex	duplex
  	Black/white	colour	Black/white	colour
  A4	1	2	2	4
  A3	2	4	4	8

Employees can make an unlimited number of prints or copies. Students can make a maximum of 500 prints or copies a year. Once this limit is reached, students can use the services of the Xerox copy shops.

• Printing from your employee workstation (Windows)

  The printer is already installed on UT workstations (notebook or desktop with Windows). When printing your document, select the 'Follow me' printer from the list of available printers.

• Printing from your own Windows PC/notebook

  INSTALLATION FOLLOW-ME PRINTER

  Step 1: Making connection

  • Press the Windows key + R, type\\printservice.utwente.nland click OK.
  • Doubleclick Follow-Me and the printer will begin installation.

  Step 2: Log in

  A new screenWindows Securityappears.

  • Atusername, type your UT e-mail address
  • Enter yourpassword.
  • ClickOK.

  Step 3: Download driver

  The printer is now being installed. This could take a few minutes. As soon as the next window appears, installation is complete. You can close this window.

  See Also

  Ik ben student | ICT services en hulpmiddelen | Student ServicesPrinten, kopiëren en scannenFundamental Fluid Dynamics Challenges in Inkjet PrintingREPRO – Printen, Kopiëren & Drukwerk

  Step 4: Printing

  Select printerFollow-Me on printservice.utwente.nlfor printing on the Xerox MFPs.

• Printing from a Mac (UT managed)

  Open theSelf Service application.

  

  Browse to Printers and click on the Install Xerox C8135 (follow-me) printer.

  

  Click (re)install to start the setup.

  

  When printing for the first time on the Follow-Me printer, your UT account is required.

  • Enter your UT email address next toName.
  • Enter your password next toPassword.
  • CheckRemember this password in my keychain.
  • ClickOK.

  

• Printing from a Mac (unmanaged)

  These instructions were written for Mac OS 12.7 or higher. The steps for earlier editions of Mac OS are virtually identical, but the illustrations could differ slightly. Make sure no Follow-Me printer is already installed.

  INSTALLATION FOLLOW-ME PRINTER

  Step 1: Drivers

  • Download the drivershere(select your operating system from the list).
  • Install the drivers following the wizard.
  • When at stepSelect Printer,clickContinue.
  • ClickContinuein the top of the screen.
  • Finish and close the wizard.

  

  Step 2: Print and scan

  • OpenSystem Preferences.
  • ClickPrinters & Scanners.

  Step 3: Add printer

  • Click the + sign.
  • ClickAdd Printer or Scanner…

  Step 4: Toolbar customization

  • Right-click the toolbar.
  • ClickCustomize Toolbar.

  

  Step 5: Advanced

  • DragAdvancedto the toolbar.
  • ClickDone.

  

  Step 6: Internet printing protocol (https)

  • ClickAdvanced.
  • Next toTypeselectInternet Printing Protocol (https).
  • Next toDeviceselectAnother device.
  • Next toURLenter:https://printservice.utwente.nl/printers/follow-me/.printer
  • Next toNameenter:Follow-Me.
  • Next toLocationenter:UT.
  • Next toUseclickSelect Software.
  • Select XeroxAltalink C8135.
  • ClickAdd.

  

  Step 7: Finisher

  ClickOK.

  

  When printing for the first time on the Follow-Me printer, your credentials are required.

  • Next toNameenter your UT email address.
  • Next toPasswordenter your password.
  • CheckRemember this password in my keychain.
  • ClickOK.

  

• Printing from a Mac after changing your password

  This manual describes how to set up the follow-me printer after you have changed your password.

  CLEAR THE QUEUE AND REMOVING THE PRINTER

  • (Optional) If you see a bouncing printer icon on your taskbar, click on it to open the printer screen. You will most likely see a message saying: “Hold for authentication” make sure to delete the prints that are waiting in queue for you here by clicking the cross icon in the end of the row. If there are no prints waiting here you can skip this step.
  • PressCMD + Space(or click the magnifying glass in the top right of your screen) and typeKeychain(the box will automatically fill in the rest of the word keychain when you start typing. In Dutch this option is labelled “sleutelhanger toegang”. PressEnterto confirm.
  • Make sure toselect“All items” in the keychain window.
  • Search the list for the option Follow-me (blue icon) in the category ‘Network password’.
  • Right mouse click or CTRL + clickthis entry and select:Delete “Printservice”,confirm this action byclicking Delete.

• Printing from Linux

  INSTALL FOLLOW-ME PRINTER

  Step 1: Open printer settings

  • Go to theDash.
  • EnterPrinters.
  • ClickPrinters.

  

  Step 2: Add new printer

  • ClickAdd.

  

  Step 3: Authentication

  • UnderDevices > Network PrinterselectWindows Printer via Samba.
  • Atsmb://enterprintservice.utwente.nl/Follow-Me
  • SelectSet authentication details now.
  • AtUsername:enteryour UT e-mail address.
  • AtPasswordenter your corresponding ICT account password.
  • ClickForward.

  

  Step 4: Choose driver

  • SelectProvide PPD file.
  • Click the folder icon next to(None).

  

  Step 5: Select .ppd file

  • Download the PPD here.
  • Browse to the location where you have stored the .PPD file
  • Select the file.
  • ClickOpen.

  

  Step 6: Choose driver

  • ClickForward.

  

  Step 7: Installable options

  • SetInput Traysto5 Trays.
  • CheckJob Storage.
  • ClickForward.

  

  Step 8: Describe printer

  • AtPrinter NameenterFollow-Me.
  • AtDescriptionenterFollow-Me.
  • ClickApply.

  

  Step 9: Properties

  • Right-click theFollow-Meprinter icon.
  • ClickProperties.

  

  Step 10: Printer options

  • SelectPrinter Options.
  • SetPaper SizetoA4.
  • SetInput SlottoTray 3.
  • Set2-sided printto2-sided Print, Flip on Long Edge.
  • ClickOK.

  

  You are now ready to print.

• Printing an email attachment

  You can print all popular document formats, including Microsoft Office and PDF by sending an email with a document attached to mobile-print@utwente.nl.

• Scan to / print from OneDrive

  • On the printer, select Connect for Microsoft OneDrive.
  • Sign in with your UT OneDrive credentials.
  • Choose whether you want to print or scan document(s).
  • Browse your OneDrive storage to select a document to print (Office, jpg, tif, png, pdf file format), or to save a scan.
  • Select OK to start the job.

• How long will my pending document be stored?

  See Also

  Equipment for printing of high viscosity liquids and molten metals

  The printer will be rebooted every morning around 6:00. This process erases all pending documents.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• My files have disappeared from the queue, but they were not printed.

  You have probably selected the wrong paper size for the document you wanted to print. Check whether this is causing the problem: Whenever possible, use A4 or A3 size. Try to avoid the Legal or Letter options. You can do so using the print menu of the file you wish to print.

  • Click the “Follow Print” button.
  • Select the right document.
  • Click the Info button on the screen.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• What can I do to make my printing more environmentally friendly?

  In the print menu, select the option to print multiple pages on a single piece of paper and make sure to always use two-sided printing.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• The “Scan to home” feature does not work.

  Students do not have a home directory, so they cannot use this feature.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• I do not have a UT account but I need to print. What can I do?

  You can print in the Xerox Reproshop, located in the Bastille and Carré buildings.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• What is my print quota for the duration of my education?

  500 printer units. More information about costs and quota, see Costs (above).

  This answers my question.

  Yes

  No

  Thank you for your feedback

• Can I increase my print quota?

  No.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• How can I see how many pages I have left to print?

  • Log in with your studentnumber (e.g. s1234567) and password athttps://printservice.utwente.nl.
  • Click on your studentnumberin thetopright corner and selectProfile.
  • At Print Quota you can see the remaining pages.

  This answers my question.

  Yes

  No

  Thank you for your feedback

• The printer displays the error message “deleted due to insufficient quota,....”

  This error is displayed when your quota is insufficient to print the file in question.

  This answers my question.

  Yes

  No

  Thank you for your feedback

Last edit: 17 June 2024